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Delivery Information

We aim to deliver orders to you at the place of delivery requested by you within the time indicated by us at the time of your order, but we cannot guarantee any firm delivery dates. Wherever possible, we will provide an indication of delivery/shipping times, when we confirm your order.

On an average shipping costs are capped at $30 per item within Sydney Metro/ Eastern Capital City. Please contact us for freight charges before placing order.

We know that once you’ve bought your beautiful rug, you’ll want to settle it into its new home right away. So, as soon as we’ve received your order, it will normally be packaged up and on its way within 2 working days.

Approximate delivery time as per schedule below after dispatch:

 Where You Live Estimated Shipping Time*
 NSW, VIC, ACT (Metro Areas)  2-4 weekdays*
 NSW, VIC, ACT (Rural Areas)  3-5 weekdays*
 QLD, SA & WA (Metro Areas)  3-7 weekdays*
 QLD, SA & WA (Rural Areas)  4-7 weekdays*
 QLD & WA (Far North Areas)  8-11 weekdays*
 TAS  5-8 weekdays*
 NT  7-11 weekdays*

*Please note:
  • Delivery times are estimates only and delays outside of our control may occur.
  • We are unable to deliver on weekends or specify a specific time or day of delivery.
  • If you require a specific time for delivery please contact the courier directly to arrange this.

We’ll let you know once your rug is on its way with a consignment number designed to let you track its progress.

Alternative Delivery Address?

For your convenience, we can deliver your order to an address other than your billing address. This option is offered when you reach the checkout.

Please note that your invoice receipt will be sent to your billing address ONLY. For your security, we may also send an email requesting confirmation of the order before dispatching your goods to an alternative delivery address.

Please use the Special Instructions section at the checkout, to give us any instructions which will help to ensure that your order reaches you without delay.

Authority To Leave

Our courier partners do offer 'ATL' (Authority To Leave). This means that you may have them leave the rug somewhere safe if you will not be at home at time of delivery. Once the rug has been delivered to you, we are unfortunately not able to assist in the event of your rug being stolen or going missing.

Care Instructions

We recommend that you vacuum your rug regularly to keep it clean and to help prevent the pile of the rug from flattening. If you have purchased a wool rug or long pile shaggy rug we recommend using a suction only vacuum cleaner, do not use a vacuum cleaner with a spinning brush head. Most light dirty marks can be cleaned with a damp cloth. Do not machine wash or dry clean your rug (unless the label on the back of the rug instructs that you can do so).

Returns & Refunds


We want you to be delighted with your purchase, so if you are not completely happy, you may return it to us within 48 Hours from the date the order is delivered to you for a full refund - provided that the item is returned in original condition.

If you wish to return rug(s) please email us at - we will then confirm the return with you and send you all of the instructions you need to ensure the return goes as smoothly as possible.


Damaged in transit

Unfortunately, items are occasionally damaged in transit. If rug(s) arrives and the packaging or the rug(s) itself is clearly and significantly damaged –

  • Please refuse that shipment and let us know what has happened. You can then choose to either receive a full refund, or we can have another rug shipped out to you. Replacement rug will start its journey on the same day you notify us.

If you realised, it’s been damaged after accepting the rug(s) -

  • We’re still happy to accept return, no problem at all. Please take photos clearly showing the damage and contact us as soon as possible, ideally within 24 hours of receiving your delivery. You can then choose to either receive a full refund, or we can have another rug shipped out to you.


Wrong Delivery?

Our apology, we may accidentally ship the wrong item to you. If you have received an incorrect item, let us know as soon as you can, ideally within 24 hours of receiving your delivery. We will offer to send you the correct item and arrange for the pickup and return of the incorrectly shipped item at no cost to you.

Note: Any images you can provide us are much appreciated and can help speed up the returns process.



If you would like to exchange your item for a different design or size please follow our normal returns procedure of contacting us within 24 hours and just mention in your email to us that you wish to arrange an exchange. Once we receive your item back we will then contact you to arrange the exchange and dispatch of your new item.


In-store or Online Purchase?

In-store Only Rugs: If you purchased your rug(s) either at our store or by telephoning Store, that rug can only be returned without charge to same store.

Online Exclusive Rugs: If you purchased your rug(s) via Coppola Home website or via our telesales team and wish to return, we can arrange collection of rug(s) on your behalf. Online exclusive rugs cannot be returned to store.


Cancellation and Return Exceptions

  • Order cancellation does NOT apply to products that are made to your specifications. This includes floor coverings, which have been cut from a roll to your specific order size.
  • When your goods have been delivered you have a reasonable opportunity to make sure that they are the goods you ordered. If not, you should not cut into, fit or use them (other than to check whether or not they are the right goods). You should retain the packaging so that this can be reused, if possible, for their return. You will be responsible for the condition of the goods and for their reasonable care whilst they are in your possession. Please contact the store from which the goods were ordered within 24 hours of delivery.



When returning or cancelling your order, the way you originally paid for the purchase will determine how you are refunded.

If you paid by credit or debit card, we’ll refund the same card originally used to place and pay for the order. If you return your item directly to one of our stores, please make sure you take with you the card that you used to make the purchase

Refunds can take up to 14 days to process.

Anti Slip Rug Pad

- Prevent Accidental Slips and Falls
- Adding Extra Cushion
- Helps to Prevent Floor Stains
- Makes Vacuuming Easy
- Increase Rug Life

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